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READY™International Shipment Readiness
The Challenge
Global shipment processing was inconsistent, with teams relying on local knowledge, assumptions, and fragmented guidance.
This led to:
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Incorrect clearance decisions
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Missing or poor-quality documentation
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Delays at customs and increased risk
Teams needed a clear, scalable way to assess shipment readiness, regardless of region, commodity, or experience level.
My Approach
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Designed the READY™ framework to simplify complex international shipping decisions
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Introduced risk-based thinking using commodity and clearance logic (via Jetstream data)
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Structured learning around real shipment scenarios, not theory
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Built content in Articulate Rise 360 for fast, accessible global rollout
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Created Ready Eddie, a guiding persona to reinforce behaviours and consistency
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Integrated learning with live systems and tools (TMS Ready Survey + SharePoint country guidance)
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Focused on decision-making, not just knowledge
What I Delivered
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End-to-end learning design and framework creation
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Full READY™ learning architecture (aligned to shipment lifecycle)
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Scriptwriting for video, scenarios, and microlearning
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Interactive Rise modules with embedded Storyline simulations
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Practical tools:
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Checklists
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Country guidance integration
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Decision support flows
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Behaviour-led learning aligned to real operational tasks
Impact
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Improved consistency in OKTS (Okay to Send) decisions globally
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Reduced reliance on guesswork and local interpretation
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Increased confidence in handling complex and regulated shipments
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Clear shift from “following steps” to “making informed decisions”
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Better alignment between systems (Jetstream/TMS) and user actions