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Webfleet™
Guided Interactive System Experience
The Challenge
A new Webfleet system rollout required training that could be delivered quickly and consistently across users with varying levels of technical confidence.
Traditional training approaches risked:
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Low engagement with system-heavy content
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Poor adoption of new workflows
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Users struggling to translate training into real system use
There was a need for a guided, user-friendly experience that could simulate real interaction without overwhelming learners.
My Approach
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Designed a guided learning experience using Articulate Rise 360
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Embedded interactive Synthesia videos to create a “walkthrough” feel
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Structured content to mirror real system journeys and tasks
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Combined visual guidance + interaction to reduce cognitive overload
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Used AI video to provide consistent, scalable instruction without heavy production overhead
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Focused on learning by doing, not passive watching
What I Delivered
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End-to-end learning design for system rollout
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Fully developed Rise course with embedded interactive elements
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Synthesia video creation (scripted, designed, and integrated)
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Guided walkthrough experiences aligned to real workflows
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Modular structure to support phased rollout and updates
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Blended approach combining:
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Instruction
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Demonstration
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Interaction
Impact
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Increased user confidence navigating the new system
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Reduced reliance on additional support and retraining
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Faster onboarding to new workflows
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More engaging alternative to traditional system training
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Consistent experience delivered at scale